Refund policy

Return Eligibility

If you are not satisfied with your order, please contact us within 30 days of delivery at fynhvcfd@gmail.com. Include your order number, the product name, and a brief description of your request.

For hygiene and product-safety reasons, skincare items must be unused and unopened, with the original seal and packaging intact, to qualify for a standard return. Please contact us before sending any product back and wait for return instructions.

Some items may be excluded from return where clearly indicated at purchase, subject to applicable law.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from the item ordered, email fynhvcfd@gmail.com as soon as possible. Include your order number and photos of the item and packaging when available. We will review the details and explain the available resolution.

Refund Processing

Once an eligible return has been received and inspected, we will notify you of the refund decision by email. Approved refunds will be issued to the original payment method whenever possible.

Please allow 5–10 business days for an approved refund to be processed. Your bank or payment provider may need additional time to post the credit.

Original shipping charges may not be refundable unless required by applicable law or the return is due to an error on our part.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Cancellation cannot be guaranteed after fulfillment has started or the package has shipped.

Contact Us

For return and refund inquiries, email fynhvcfd@gmail.com.